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Record your call centre
Capture the voice calls and computer screens of your service agents, sales and marketing teams.
on a GFC-friendly budget
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Optimise your call centre
Use call and agent analytics to benchmark performance and make focused improvements.
to exceed your forecasts
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Govern your call centre
Securely record and audit agent activity. Unlock and replay them on-demand.
and make audits painless
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Coach your call agents
Use supervisor monitoring and on-demand review to help each agent reach their full potential.
because the best teams win
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Analyse your call centre
Measure agents, teams and the contact centre against performance , quality and service level targets.
then out-perform your industry
UR™ - The secure voice and screen recorder for call centres
Corporate best practice and legislation mandate that you safeguard the privacy of your clients and conduct due diligence in retaining your data. We built the UR™ compliance call recorder for you.
Each UR™ appliance is built to exacting standards using Australian engineered hardware and software. With banking-grade encryption, your call archives are protected and auditable.
Our features are industry-leading and within your budget. Ask about our guided demo.
- Government-grade (AES 256) secure call archiving
- Fully auditable call recording
- Synchronised screen capture
- Deep analytics for workforce optimisation
- Call agent monitoring
- Integrated contact manager
- Links with most modern CRM systems
- Exports marketing campaign statistics
- Works with VoIP and traditional PABX
- Rack-mounted appliance-grade server
- Fault-tolerant storage system
- Scalable from 1 to 120 channels and up to 4TB of storage
- Access reports and charts from your web browser
- Built-in call review and search engine
- A budget-friendly price tag for small, medium and large call centres
Headlines (Call-Centre News)
Sydney, 20th August 2010
Sydney Exhibition Centre goes live with call centre recording to improve service quality.
Testimonials
“We've been running UR since December 2004 - I cannot recall a single day that it let us down over the past 6 years.”
-customer
About Us
UR™ and Unified Recording™ are trade marks of OpenIQ Pty Ltd. We engineer robust, state-of-the-art technology for businesses and governments around the world.
Contact Us
Intl: +61 8001 6199
Tel: 02 8001 6199
Email: info@unifiedrecording.com