Unified Recording

Overview

Unified Recording (UR) is an ecosystem of technologies which work together to provide best in class call recording, screen capture and agent evaluation. Scalability, stability and flexibility are at the heart of the product set. UR is feature-rich, reliable and very competitively priced.

Unified Recording has been built from the ground up in consultation with customers, leading voice and data technologists and a number of solution vendors to solve current and future call recording requirements.

UR can be used in any environment requiring phone recording and/or screen captures. This ranges from inbound and outbound call centres that need to record calls for quality assurance and compliance, to municipalities such as police departments.

The modular design of UR allows it to scale from a single user through to a large call centre or a distributed enterprise level organisation operating multiple sites in different geographical locations.

UR uses AES-256 bit encryption to encrypt all call recordings and screen captures. One of the most powerful features of UR is its ability to search and index calls. Not only does UR provide key search fields, it also provides a large number of customer configurable fields, including a memo field.

In addition UR has been written to integrate with legacy PBXs and can interface with these systems to harvest Station Messaging Detail Record (SMDR) or Call Detail Record (CDR) data. UR will work with virtually any storage methodology.

The UR hardware is engineered using best quality components. Our professional series uses built in hardware RAID-1 redundancy. Additionally UR can run in a virtualised environment.

Whatever the configuration, UR provides a complete, no fuss, turnkey solution.

Call us today to discuss your call recording business requirements. Our knowledgeable team will give you a best performance, cost-effective call recording solution to meet your specific business needs.

At a Glance

At a glance Unified Recording provides full-time, compliance call recording and screen capture for TDM and VoIP based systems. Unified Recording is designed to work with all traditional PBXs and new SIP based PBX without the need for costly PBX upgrades.

• Provide reliable and resilient hardware and software components
• Supports both TDM and SIP based call recording. Record E1, T1, Analogue, PRI ISDN, SIP
• Total and Selective call recording with instant replay
• Real-time search, indexing and retrieval with the ability to add custom fields
• AES-256 bit encryption for all calls
• Ability to record thousands of channels across multiple sites. Our boxes can record upto 500 channels per chassis with the ability to use multiple chassis
• Excellent compression without compromising quality. The end result is some of the best compression available in the call recording industry
• Flexible licensing, license what you need

Recent News

• Mar 2013Hitachi Construction Machinery go live with UR and UR Coach
• Jan 2013UR Lite installed in Queensland for Media Company
• Aug 2012UR Avaya CM integration is completed.
• July 2012UR Mobile released for Android phones.
• July 2012Adelaide, NCML go live with call centre recording
• June 2012Sydney, Legion Cabs go live with call centre recording.
• Mar 2012Sydney, ARMS goes live with call centre recording.