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    Make Customer Experience your competitive edge.

    A complete call centre suite that fits your business processes.


    Powerful     . Secure . Reliable

    INTUITIVE DESIGN

    Reduce Training. Improve Productivity

    SMART DEPLOYMENT

    Fast cloud-based deployment anywhere in the world

    INTUITIVE DESIGN AND INNOVATION

    We understand your business needs

    About us

    As we’ve developed the OpenIQ Work Force Optimisation, we’ve consulted widely with our clients across the call centre industry.
    A recurring theme has been that most software requires a call centre to adjust their business processes to fit with the software.

    Our approach has been fundamentally different.

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    Call Centre software in the Cloud

    We’ve focused strongly on providing a highly configurable, intuitive interface that addresses real-world call centre usability problems.
    The result is an improved experience for call centre operators as you manage your customer relationships from beginning to end.

    Innovative Solutions

    Innovative Solutions

    Our Innovative solutions employ cloud based technology for rapid deployment anywhere in the world, and remove the need for specialised hardware.

    Highly Configurable

    Highly Configurable

    We provide you with a highly configurable, intuitive interface that addresses real-world usability requirements.

    Customer Management

    Customer Management

    We provide you with an improved experience for your call centre operators as you manage your customer relationships from beginning to end.

    Call us today to find out how we can help you.

    Our products

    We’ve developed core modules that are designed to enable easy customisation to fit individual call centre needs.
    Our modular architecture enables us to customise the platform to meet a client’s needs quickly, often during the sales process.

    CALL RECORDING

    Secure and reliable technology with powerful search function

    DESKTOP AGENT

    Multi-channeled and full featured, we customise to fit your business processes

    MENTOR

    Very short learning curve with full functionality found in much more complicated products

    Customer Experience

    Fast deployment and measurable customer satisfaction via email, SMS and IVR

    Work Force Management(WFM)

    Makes a normally complex process easy, quick deployment, highly configurable.

    OpenIQ Contact Centre Suite

    A full suite of products that fully integrates with your business, without the complexity.

    Designed to fit your Work Force Optimisation needs

    Tailored Solution

    Tailored Solution

    Tailored Solutions that are scalable for your changing business needs: we understand that all business are unique. OpenIQ Work Force Optimisation software can be easily tailored to your businesses needs.

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    Intuitive Interface

    Intuitive Interface

    Our intuitive Client Interface is easy to implement thereby reducing training time and boost productivity.

     

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    Easy Deployment

    Easy Deployment

    Unlike traditional Contact Centre software the OpenIQ Work Force Optimisation can be implemented in days without compromising functionality.

     

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    Our skills

    10 YEARS

    Unified Recording has been in production.

    365 DAYS

    of up time per client

    1 DAY

    to implement each of our products

    25 MINUTES

    to train you on each of our products

    Companies that trust us.

    Call Recording, Customer Experience and

    Desktop Client

    Call Recording

    High Availability, hosted Contact Centre

    Call Recording Appliance

    What our clients say

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    Contact us

    CONNECT ON LINKEDIN

    Let's connect

    Copyright 2016 Unified Recordings. All rights reserved.